Step 01Capture
RECIn-storeOn-callField
Conversation Intelligence · Reimagined
Every conversation,measured and understood.
OrySense builds AI Managers for business conversations. Track the efficiency of how your teams talk to customers — or distill every pitch into a clean summary. From retail floors to clinic rooms to field sales, with models tuned for Indian regional accents and domain terminology.
Live captureTuned for Indian accentsApp · Wearable · Call
Pitch efficiency
82%
OrySense Score
850/ 1000
Demo Accuracy
74%
Every conversation becomes a signal.
Signals become scores.
Scores become action.
The OrySense Platform
One platform. Every conversation.
OrySense was built for retail consumer durables and mobile stores. Now it powers conversation intelligence across every industry — with themes that fit how your business actually measures success.
- 01
Capture
Record conversations across in-store, on-call and field interactions — any environment.
- 02
Analyze
Industry-tuned models extract structure, intent, objections and pitch quality in real time.
- 03
Act
Dashboards and summaries built per theme — efficiency scorecards or pitch debriefs.
Conversation intelligence, in action
Get the conversation insights your teams need.
OrySense Score850
Pitch Score78
Demo Accuracy82
Cust. Engagement85
Consistency ScoreLast 7 days
How regularly conversations are recorded and their depth
37%
Conversations Recorded17
Avg Conversations per Day2.4
Average Daily Active Agents4
Avg Recording Duration3.7 min
ASAarav S.92
MKMeera K.78
RDRohan D.64
Pick your theme
What do you want to track?
Every industry brings its own theme. Choose how OrySense shows up for your team.
Theme 01
Efficiency of Conversation
A dedicated performance dashboard tuned to your industry — the metrics that actually signal a great conversation, scored conversation by conversation.
Theme 01
Efficiency of Conversation
82Pitch Score
94%Coverage
7/9Objections handled
- Industry-relevant scorecards (retail, mobile, healthcare, BFSI…)
- Team, store and rep-level rollups
- Coaching cues from missed talk-tracks
Theme 02
Summarisation of Pitch
Get a crisp, structured summary of every conversation — what was pitched, what landed, what was missed. Ready to share, ready to act on.
Theme 02
Summarisation of Pitch
Pitch summary · 12:04 PM
Customer intent: 65" smart TV under ₹70k, OTT-first household.
Pitched: QLED panel · Dolby Vision · EMI · 2yr warranty.
Missed: exchange offer, installation window.
Built for any industry
Cutting across your industry.
OrySense was sharpened on the retail floor. The same intelligence now adapts to whatever conversations drive your business.
RetailFinancial servicesInsuranceContact centresEducationBPO
01
Retail · Consumer DurablesOriginal OrySense playground02
Mobile Phone StoresPitch & accessory attach03
HealthcarePatient consults & adherence04
BFSIAdvisory & compliance05
AutomotiveShowroom & test-drive06
EdTechCounsellor conversationsFour ways to capture
Record however your team works.
OrySense meets conversations where they actually happen — no behavior change required.
Most popular01In-App Recording
One-tap recording from the OrySense app — for store reps, counsellors and field teams.
Hands-free02Wearable / Device
Discreet capture from purpose-built wearables and devices for hands-free conversations.
Phone calls03Ory call
Plug straight into phone-call recordings for telesales and support workflows.
Bot Intelligence04Fine-tune your Bot
Feed every recorded conversation back into your assistant — so it pitches the way your best reps do.
Post Call Analysis
Every call, audited. Every agent, coached.
OrySense Post Call Analysis turns your recorded calls into a scored, searchable record — so quality teams stop sampling a handful of calls and start seeing all of them.
01
A call begins.
A customer and an agent are on the line. OrySense listens to every word.
02
Every agent, understood.
Tone, script and SOP adherence are read as the agent speaks.
03
Every customer, heard.
Intent, objections and mood are picked up from the customer's side of the call.
04
Every call, scored.
An ORY Score, SOP checks and Red SOS flags land on your dashboard the moment the call ends.
Live call00:00AgentCustomer
Agent
ToneWarm
Script
SOP adherence64.5%
Customer
IntentUpgrade
Objections2
MoodNeutral
ORY Score
675
SOP ✓Red SOS
ORY Score
One number for every call. A 0–1000 ORY Score blends conversation quality, SOP adherence and closure — with period-over-period trends, so you always know whether quality is rising or slipping.
Dimensions Intelligence
Break the score down into buckets, primary dimensions and sub-metrics. See how calls are distributed, how the score trends, and exactly which behaviours pull performance up or down.
Agentwise Intelligence
Compare agents, teams and store locations side by side. Spot who needs coaching, who to learn from, and how many calls each agent is handling.
Call-wise Intelligence
Open any call for its summary, score breakdown, full transcript and audio. Objective, customer need, resolution and closure are extracted for you — along with key points and concerns.
SOP adherenceRed SOS alertsMood distributionNot-eligible calls
OrySenseHow it works
From recording to insight in four steps.
01
Upload or connect
Drop in recordings from the app, or connect your call recorder. Every call is picked up automatically.
call_0142.mp3call_0143.mp3call_0144.mp3
02
Transcribe & understand
Speech is transcribed and read against your industry's playbook — intent, objections, sentiment and resolution.
Agent · 00:04Thanks for calling — how can I help you today?
Customer · 00:09I want to upgrade, but the EMI feels too high.
Agent · 00:15This model has a no-cost EMI option.
03
Score & flag
Each call gets an ORY Score across dimensions and is checked against your SOPs. Red SOS and not-eligible calls are flagged.
675
ORY ScoreConversation quality72
SOP adherence64.5
Closure58
Empathy81
SOP ✓Red SOSMoodNot eligible
04
Review & coach
Filter by date, store, team or agent, drill into a single call, and turn what you find into coaching.
Last 30 DaysStoreTeamAgent
Calls / day
Mood
Score trend
What you can measure
ORY ScoreSOP adherenceRed SOSMood distributionCalls per agentAvg call handling timeNot eligible callsAvg handling time to closureAvg calls to successful closureTotal calls audited
See Post Call Analysis on your own calls.
Tell us about your call flow and we'll show you the dashboard, scoring and coaching views configured for it.
Bring OrySense to your industry.
Tell us how your teams talk to customers. We'll show you a OrySense configured for it — with the theme, dashboard and recording mode that fits.
Request a Demo