OrySense Blog https://orysense.com/blog/ Insights on conversation intelligence, QA, compliance and coaching from OrySense. en Fri, 02 Oct 2026 12:00:00 GMT Why 2% call sampling can’t tell you how your team is really doing https://orysense.com/blog/why-sampled-qa-fails/ https://orysense.com/blog/why-sampled-qa-fails/ Manual QA teams review one or two conversations in a hundred. Here’s what that hides — and what changes when you review all of them. Fri, 02 Oct 2026 12:00:00 GMT A day on the showroom floor with the Ory wearable https://orysense.com/resources/user-stories/a-day-on-the-showroom-floor/ https://orysense.com/resources/user-stories/a-day-on-the-showroom-floor/ How a consumer-electronics sales rep uses hands-free capture to get feedback on every pitch — without changing how they sell. Sat, 26 Sep 2026 12:00:00 GMT One number for every call: how the ORY Score works https://orysense.com/blog/one-number-for-every-call/ https://orysense.com/blog/one-number-for-every-call/ Conversation quality, product knowledge, empathy and pitch efficiency, rolled into a single 0–1000 score. Here’s the thinking behind it. Fri, 18 Sep 2026 12:00:00 GMT Field sales without the notebook https://orysense.com/resources/user-stories/field-sales-without-notes/ https://orysense.com/resources/user-stories/field-sales-without-notes/ How a field sales executive uses OrySense to keep every visit documented — and every promise followed up. Sat, 12 Sep 2026 12:00:00 GMT Red SOS: catching compliance breaches the day they happen https://orysense.com/blog/red-sos-compliance/ https://orysense.com/blog/red-sos-compliance/ Most compliance issues are discovered weeks later, during an audit. Here’s how automatic escalation changes the timeline. Fri, 04 Sep 2026 12:00:00 GMT Clearer consults at the clinic front desk https://orysense.com/resources/user-stories/clinic-consults/ https://orysense.com/resources/user-stories/clinic-consults/ How patient counsellors use capture and summaries to keep advice consistent and follow-ups on track. Sat, 29 Aug 2026 12:00:00 GMT What we learned capturing conversations on noisy retail floors https://orysense.com/blog/retail-floor-conversations/ https://orysense.com/blog/retail-floor-conversations/ Background music, overlapping voices and regional accents. Building conversation intelligence for real stores taught us a lot. Fri, 21 Aug 2026 12:00:00 GMT Coaching with evidence: turning conversation data into better reps https://orysense.com/blog/coaching-with-evidence/ https://orysense.com/blog/coaching-with-evidence/ “Be more confident” isn’t coaching. Here’s how managers use real moments from real conversations to change behaviour. Fri, 07 Aug 2026 12:00:00 GMT AI Managers, explained: why one conversation needs five specialists https://orysense.com/blog/ai-managers-explained/ https://orysense.com/blog/ai-managers-explained/ Sales, service, compliance, knowledge and records all depend on the same conversation. Here’s why we built specialised AI Managers. Fri, 24 Jul 2026 12:00:00 GMT