Every customer call, audited and improved.
Ory Care reviews every contact-centre conversation, scores service quality and empathy against your QA form, raises a Red SOS when a call needs a supervisor, and turns what it finds into agent coaching.
What contact centres get with Ory Care
What sampled QA never shows you.
Your QA team can listen to one or two calls in a hundred. Most service failures are never heard by anyone.
Ory Care scores every call against your QA form automatically — the same criteria, every time.
Full visibility across every agent, queue and shift.
Run a contact centre where every call counts.
Your QA form, applied to every call
- Custom QA forms per queue, process or client
- Each parameter scored with the evidence from the call
- Calls that aren’t eligible filtered out automatically
How contact-centre teams use Ory Care.
Feedback on every call, not once a month
- Your score and QA breakdown after each call
- The moments customers reacted well — and badly
- Clear goals for the week
Works with the telephony you already run.
Recordings flow in from your dialer or PBX through OrySense’s client-side server, or as bulk uploads. No change to how your agents take calls.
- Dialer and PBX recordings
- Bulk upload of historical calls
- Queue, team and client hierarchies
- Role-based access for every level
Can Ory Care use our existing QA form?
Yes. We set up your QA parameters, weights and scoring rules — per queue, process or client if you need different forms.
What happens to calls that aren’t real conversations?
Calls that are too short, disconnected or otherwise not reviewable are marked “Not Eligible” and kept out of your scores and dashboards.
How do recordings get into OrySense?
Through a client-side server that picks up recordings from your dialer or PBX, or by uploading files in bulk. Audio is processed asynchronously as soon as it arrives.
Can different teams see different data?
Yes. Role-based access follows your hierarchy — enterprise, centre, team and agent — and each client’s data is kept isolated.
Keep exploring
Audit every call from day one.
Send us a sample of recordings and your QA form. We’ll show you every call scored.