AppIn-app recording
One tap in the OrySense app starts capture on the floor, at the desk or on a visit.
100%of advisory, sales and collections conversations checked
Red SOSfor missed disclosures and mis-selling risk
0–1000ORY Score for advice and service quality
Built for the conversations that move money.
Compliance
Every required disclosure, on every call
Interest rates, fees, tenure, cooling-off periods and consent — Ory Guard checks each required statement in context and in order, and raises a Red SOS when one is missed.
- Rules per product: loans, cards, deposits, investments
- Context-aware mis-selling detection
- Evidence stored for every check
Greeting & identity verification00:12
Mandatory risk disclosureNot said
Fees & charges explained03:05
Consent recorded before paymentPartial
Red SOS · Needs reviewDisclosure missed on a payment call
Sales
Better advice, more conversions
Score how relationship managers and branch staff discover needs, explain products and handle objections — and coach them with real conversations.
- Need discovery and suitability checks
- Objections like “another bank offered less”
- Benchmarks by branch and product
CU
Customer · 02:14
Another bank offered me a lower rate on the top-up.
AG
RM · 02:20
Their rate doesn’t include the processing fee. With ours waived, your total cost over the tenure is lower — let me show you the numbers.
Collections
Collections that stay respectful and effective
Track tone, promises to pay and policy adherence on every collections call, so recovery improves without crossing the line.
- Promise-to-pay captured from each call
- Tone and abusive-language checks
- Script adherence for every agent
Promise to pay
₹12,400 by 15 Oct
Tone
Respectful throughout
Script
Hardship options not offered
Next step
Reminder call on 14 Oct
Support every advisor. Protect every customer.
For branch and phone teams
Pitch with confidence
Know exactly how your product explanation and objection handling scored.
Answers on hand
Rates, fees and eligibility rules surfaced during the conversation.
No manual notes
A structured record of every conversation, written for you.
Clear coaching
Feedback tied to real moments, not a monthly review.
For compliance and leadership
Complete coverage
Every conversation checked against current scripts.
Instant escalation
Critical breaches routed to compliance as Red SOS alerts.
Audit-ready evidence
Audio, transcript and result stored for every check.
Branch benchmarks
Quality and adherence compared across the network.
Capture conversations wherever they happen.
No behaviour change for your teams — OrySense meets conversations where they already take place.
App
WearableOry wearable
Hands-free capture for teams who need both hands for the customer.
CallsPhone calls
Recordings flow in from your dialer or PBX through the client-side server.
UploadExisting recordings
Upload recordings you already have and get them scored the same way.
Privacy
Your customers’ privacy, our priority.
Conversations in financial services are sensitive. OrySense is built so they stay inside your organisation and only reach the people who need them.
- Each enterprise’s data isolated with row-level security
- Role-based access that follows your hierarchy
- AI models hosted privately for OrySense processing
- Every request authenticated with signed tokens
- Rules configured to your regulatory requirements
Can OrySense check different scripts for different products?
Yes. Loans, cards, deposits, insurance cross-sell and investments can each have their own versioned rules.
Does it work for branch conversations as well as calls?
Yes. Branch conversations can be captured with the OrySense app or an Ory wearable; calls come from your telephony.
Is customer data kept secure?
Each enterprise’s data is isolated, access is role-based and processing runs on privately hosted AI models. See the Trust Center for details.
Keep exploring
Bring OrySense to financial services.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.