AppIn-app recording
One tap in the OrySense app starts capture on the floor, at the desk or on a visit.
100%of sales and service calls monitored for regulatory risk
Everybenefit, exclusion and premium statement checked
1 viewof sales quality, service and compliance
Every policy conversation, measured.
Regulatory monitoring
Explained correctly, every time
Exclusions, waiting periods, premiums and free-look periods are checked on every sales call — and statements like “everything is covered” are flagged instantly.
- Product-specific disclosure checklists
- Mis-selling language detected in context
- Red SOS for critical breaches
Pre-existing disease waiting period04:12
Exclusions explainedNot said
Premium & payment term05:40
Free-look periodPartial
Red SOS · Exclusions not explainedEscalated to Compliance
Sales
Better needs analysis, better policies
Score how advisors understand the customer’s situation, recommend the right cover and handle objections about price and claims.
- Needs-analysis quality per call
- Objection handling on premium and claims
- Benchmarks by channel and agency
Needs analysisStrong
Cover recommendationStrong
Claims process explainedPartial
Next step agreedMissed
Service & claims
Service customers trust at claim time
Track empathy, accuracy and resolution on claims and service calls — the moments that decide renewals.
- Empathy and mood on claims calls
- Resolution captured per call
- Repeat-contact reasons grouped
Positive46%Neutral37%Negative17%
Support every advisor. Protect every policyholder.
For advisors and service agents
Stronger recommendations
Feedback on needs analysis and product fit after every call.
Product facts on hand
Benefits, exclusions and riders surfaced when customers ask.
Automatic records
Every policy conversation summarised for you.
Better claims calls
Coaching on empathy and clarity when it matters most.
For compliance and leadership
Mis-selling prevention
Risky promises flagged in context, on every call.
Regulator-ready records
Evidence for every disclosure, stored and searchable.
Channel benchmarks
Quality compared across agencies, banks and direct teams.
Renewal signals
Service issues that put renewals at risk, surfaced early.
Capture conversations wherever they happen.
No behaviour change for your teams — OrySense meets conversations where they already take place.
App
WearableOry wearable
Hands-free capture for teams who need both hands for the customer.
CallsPhone calls
Recordings flow in from your dialer or PBX through the client-side server.
UploadExisting recordings
Upload recordings you already have and get them scored the same way.
Privacy
Your customers’ privacy, our priority.
Conversations in insurance are sensitive. OrySense is built so they stay inside your organisation and only reach the people who need them.
- Each enterprise’s data isolated with row-level security
- Role-based access that follows your hierarchy
- AI models hosted privately for OrySense processing
- Every request authenticated with signed tokens
- Health and personal details accessible only by role
Can OrySense handle different products like health, life and motor?
Yes. Each product line gets its own disclosure checklist and scorecard.
Does it work for bancassurance and agency channels?
Yes. Conversations from any channel can be captured — telephony, the OrySense app or an Ory wearable — and compared on the same standards.
How are mis-selling risks detected?
Ory Guard reads statements in context — for example guarantees or “everything is covered” claims — rather than relying on keyword lists.
Keep exploring
Bring OrySense to insurance.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.