AppIn-app recording
One tap in the OrySense app starts capture on the floor, at the desk or on a visit.
100%of calls audited, on every client process
Per clientQA forms, SOPs and dashboards — kept separate
Evidencefor every score your clients ask about
Multi-client quality, without multiplying QA teams.
Multi-client QA
The right QA form for every process
Each client and process has its own parameters, weights and auto-fail rules — applied automatically to every call.
- Forms and SOPs per client and process
- Ineligible calls filtered out
- Consistent scoring across shifts and sites
Verification as per client SOP00:15
Mandatory script line01:02
Hold procedure1 long hold
Closing scriptSkipped
Reporting
SLA and quality reporting clients trust
Quality scores, adherence and Red SOS trends per client — with the evidence behind every number, ready for client reviews.
- Client-wise dashboards
- Evidence attached to every score
- Trends for monthly and quarterly reviews
Quality score91%+3%
SOP adherence94%+2%
Red SOS4-50%
Margins
Better quality at lower cost
Automated audits free QA analysts for calibration and coaching, so you can scale processes without scaling QA headcount at the same rate.
- QA analysts focused on high-value work
- Coaching queues for team leads
- Faster ramp for new processes
1CA
Client A · Billing42 agents
846
2CB
Client B · Orders35 agents
812
3CC
Client C · Support58 agents
774
4CD
Client D · Sales27 agents
731
Support every agent. Satisfy every client.
For agents and team leads
Fair, complete scoring
Every call counts, not a random sample.
Client knowledge on hand
Each client’s policies surfaced during calls.
Coaching queues
Team leads see who needs help, on which process.
Faster ramp
New agents learn each process from top calls.
For quality, operations and account managers
Automated audits
Every client form applied to every call.
Client-wise reporting
Dashboards ready for every client review.
Leaner QA
Scale processes without scaling QA at the same rate.
Escalation control
Red SOS routed per client and process.
Capture conversations wherever they happen.
No behaviour change for your teams — OrySense meets conversations where they already take place.
App
WearableOry wearable
Hands-free capture for teams who need both hands for the customer.
CallsPhone calls
Recordings flow in from your dialer or PBX through the client-side server.
UploadExisting recordings
Upload recordings you already have and get them scored the same way.
Privacy
Your customers’ privacy, our priority.
Conversations in BPO are sensitive. OrySense is built so they stay inside your organisation and only reach the people who need them.
- Each enterprise’s data isolated with row-level security
- Role-based access that follows your hierarchy
- AI models hosted privately for OrySense processing
- Every request authenticated with signed tokens
- Each client’s data separated within your account
Can each client have its own QA form?
Yes. Forms, SOPs, weights and dashboards are configured per client and per process.
Can clients see their own data?
Access is role-based, so you can give client stakeholders access to their own dashboards only.
How quickly can we add a new process?
Once the QA form and SOPs are configured, every call on the new process is scored automatically.
Keep exploring
Bring OrySense to BPO.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.