Quality assurance on every interaction.
OrySense applies your QA form to every eligible conversation automatically — with the evidence for each score — so your QA team stops sampling and starts improving quality.
How it works.
Upload or connect
Record on the OrySense app or an Ory wearable, connect your dialer or PBX, or upload existing recordings. Audio is queued automatically.
Transcribe & understand
Speech is transcribed and separated by speaker, then read against your playbook for intent, objections, sentiment and resolution.
Score & flag
Every eligible conversation gets an ORY Score from 0 to 1000. SOP breaches raise a Red SOS; irrelevant calls are filtered out.
Review & coach
Managers filter by date, store, team or agent, drill into any conversation and turn findings into evidence-based coaching.
Your QA form, not a generic one
Parameters, weights and auto-fail rules are configured to your process and calibrated with your QA team.
- Custom parameters and weights
- Auto-fail rules for critical misses
- Separate forms per queue or client
From a sample to every call
Every eligible conversation is scored the same way. Calls that can’t be reviewed are filtered out as Not Eligible.
- Consistent scoring
- No reviewer bias
- Coverage across shifts and sites
Disagreements settled with evidence
Every score links to the moment in the call that produced it, so calibration focuses on definitions, not memory.
- Evidence per parameter
- Reviewer overrides tracked
- Definitions refined over time
QA teams do better work.
When scoring is automatic, analysts spend their time where people matter.
Calibration
Refine what “good” means with real examples.
Coaching
Turn findings into agent improvement.
Process fixes
Find root causes behind repeat issues.
What’s included.
Custom QA forms
Parameters, weights and auto-fail rules.
ORY Score
One 0–1000 score next to your QA result.
Red SOS
Critical misses escalated instantly.
Call-wise review
Audio synced with diarized transcript.
Agentwise benchmarks
Compare agents within each queue.
QA records
Every audit stored and searchable.
Will automated scores match our reviewers?
We calibrate with your QA team during setup, and every score shows its evidence so definitions can be refined.
Can different processes use different forms?
Yes — per queue, process, team or client.
Does it work for in-store conversations?
Yes. Conversations from the OrySense app or Ory wearable are audited the same way as calls.
Keep exploring
See OrySense on your own conversations.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.