CounsellingCounselling sessions
In-person and online sessions summarised with clear next steps.
Everycounselling and admissions conversation summarised
0 notestyped by counsellors after a session
1 scorefor counselling quality, comparable across centres
From conversations to clear next steps.
Summaries
Turn hours of conversations into clear notes
Every counselling call, admissions conversation or parent meeting becomes a structured summary — the student’s goals, questions, concerns and agreed next steps.
- Student goals and concerns captured
- Course and fee discussions recorded
- Next steps and follow-up dates
Student goal
Data science course; wants weekend batches
Discussed
Curriculum, placement support, EMI
Not covered
Scholarship eligibility
Next step
Share scholarship form; call back Thursday
Answers
Instant answers from your knowledge
Course details, fees, eligibility and scholarship rules surfaced while the counsellor talks — so every family gets accurate information.
- Fee and eligibility rules on hand
- Answers with their source document
- Questions families ask most, tracked
CU
Customer · now
Is the weekend batch eligible for the merit scholarship?
Policy · ScholarshipsLive
Yes — merit scholarships apply to all batches. Students need 75% or above in their final exams to qualify for 20% off.
- Mention the application deadline
- Offer to email the scholarship form
Quality
Consistent counselling across centres
Score how counsellors understand goals, explain options and handle concerns about fees and outcomes — and coach them with real sessions.
- Counselling scorecards per session
- Benchmarks across centres and counsellors
- Coaching tied to specific moments
Understood student goalsStrong
Explained options clearlyStrong
Handled fee concernsPartial
Agreed next stepStrong
Support every counsellor. Empower every educator.
For counsellors and admissions teams
Notes written for you
Focus on the student; the summary is ready when the call ends.
Accurate answers
Fees, eligibility and course details surfaced in the moment.
Follow-ups made simple
Every promised call-back and document listed and tracked.
Better sessions
Feedback on how well you understood each student.
For educators and academic leaders
Class and meeting records
Parent meetings and classes summarised and searchable.
Centre benchmarks
Counselling quality compared across centres.
What families ask
The most common questions and concerns, grouped.
Enrolment signals
Interest and objections that predict enrolment.
Capture conversations wherever they happen.
No behaviour change for your teams — OrySense meets conversations where they already take place.
Counselling
AdmissionsAdmissions calls
Every enquiry call captured, scored and followed up.
WearableCampus conversations
Hands-free capture for open days and campus visits.
ReviewTeam reviews
Leaders review trends and coach counsellors with real sessions.
Privacy
Your customers’ privacy, our priority.
Conversations in education are sensitive. OrySense is built so they stay inside your organisation and only reach the people who need them.
- Each enterprise’s data isolated with row-level security
- Role-based access that follows your hierarchy
- AI models hosted privately for OrySense processing
- Every request authenticated with signed tokens
- Student and parent details visible only to authorised staff
Can we use OrySense for both calls and in-person sessions?
Yes. Calls come from your telephony; in-person sessions are captured with the OrySense app or an Ory wearable.
Can counsellors get answers about fees and eligibility during a session?
Yes. Ory Assist surfaces answers from your course, fee and scholarship documents while the counsellor talks.
Is student information protected?
Access is role-based, each institution’s data is isolated and processing happens on privately hosted AI models.
Keep exploring
Bring OrySense to education.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.