Monitor every conversation, not a sample.
Manual QA teams can review one or two conversations in a hundred. The rest are blind spots. OrySense monitors every conversation automatically — scoring quality, checking SOPs and raising a Red SOS when something needs a person.
How it works.
Upload or connect
Record on the OrySense app or an Ory wearable, connect your dialer or PBX, or upload existing recordings. Audio is queued automatically.
Transcribe & understand
Speech is transcribed and separated by speaker, then read against your playbook for intent, objections, sentiment and resolution.
Score & flag
Every eligible conversation gets an ORY Score from 0 to 1000. SOP breaches raise a Red SOS; irrelevant calls are filtered out.
Review & coach
Managers filter by date, store, team or agent, drill into any conversation and turn findings into evidence-based coaching.
No more blind spots
Every eligible conversation is scored and checked automatically, so problems are found wherever they happen — not only where a reviewer happened to listen.
- Consistent criteria on every conversation
- Calls that aren’t real conversations filtered out
- Coverage across stores, teams and shifts
Red SOS for what can’t wait
Compliance breaches, escalation threats and policy violations raise a Red SOS the moment a conversation is processed, routed to the right supervisor.
- Severity levels you define
- Routing by team, product or region
- Each alert opens at the exact moment
Every channel, monitored the same way
Store conversations, field visits and phone calls are monitored on the same standards, so performance is comparable everywhere.
- App, wearable, dialer and upload
- Same playbook across channels
- One dashboard for all of them
What a 2% sample can’t tell you.
Sampling made sense when every review needed a person. It doesn’t anymore.
Blind spots
98 of every 100 conversations are never heard by anyone.
Selection bias
Reviewers pick calls that are easy to find, not the ones that matter.
Slow feedback
Issues surface weeks later, long after the customer has left.
Unfair reviews
Agents are judged on two calls instead of all of their work.
What gets monitored.
Conversation quality
An ORY Score on every eligible conversation.
Learn moreSOP & compliance
Required steps and disclosures checked in order.
Learn moreCustomer mood
Sentiment and mood distribution across conversations.
Escalations
Threats to escalate, abuse and complaints flagged.
Sales execution
Pitch steps, attach items and closing asks tracked.
Knowledge gaps
Questions your team couldn’t answer, grouped.
Is 100% monitoring really every call?
Every eligible conversation. Calls that are too short, disconnected or otherwise not reviewable are marked “Not Eligible” so they don’t distort your scores.
What happens to our QA team?
They stop sampling and start analysing — calibration, edge cases, coaching and process improvement.
How quickly are problems flagged?
Red SOS alerts are raised as soon as a conversation has been processed, and routed to the supervisor responsible.
Keep exploring
See OrySense on your own conversations.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.