One number for every conversation.
The ORY Score measures conversations across 150+ metrics and rolls them into one weighted score from 0 to 1000 — conversation quality, product knowledge, empathy, pitch efficiency and SOP adherence.
A single score everyone understands
Executives benchmark, managers coach and agents improve — all using the same number.
- Comparable across people, teams and stores
- Weighted to your playbook
- Ineligible conversations excluded
See what drives the score
Conversation quality, product knowledge, empathy and pitch efficiency are scored separately, so you know exactly what to work on.
- Dimension breakdown per conversation
- Trends by team and region
- Strengths and gaps per agent
Fair comparisons at every level
Agentwise benchmarks compare people in the same role and store type, with eligible-call volume alongside quality.
- Agent, team and store rankings
- Peer comparisons
- Progress over time
What the ORY Score measures.
Four core dimensions, plus SOP adherence where your process requires it.
Conversation quality
Structure, clarity, listening and flow.
Product knowledge
Accuracy and depth of product information.
Empathy
Tone, acknowledgement and care for the customer.
Pitch efficiency
Discovery, value, objections and the closing ask.
Scoring that fits your business.
Playbook weights
Weights follow what matters in your process.
Eligibility rules
Short or irrelevant calls never skew scores.
SOP adherence
Compliance steps included where needed.
Industry themes
Retail, healthcare, BFSI and more.
Trends
Daily, weekly and monthly movement.
Evidence
Every score links to the conversation.
How is the ORY Score calculated?
A weighted calculation across conversation quality, product knowledge, empathy and pitch efficiency (plus SOP adherence where relevant), with weights set by your playbook.
What are the 150+ metrics?
Behavioural, structural and content measures — from talk balance and question quality to objection handling and required steps — that feed the dimensions.
Can we change the weights?
Yes. Weights follow your playbook and can differ by team, product or industry theme.
Keep exploring
See OrySense on your own conversations.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.