Everything you can do with every conversation.
Score quality, catch compliance risks, assist reps in the moment and coach from evidence — all from conversations you already have.
All capabilities.
Automated QA
AI-powered quality assurance across every interaction — your QA form applied to every conversation.
Learn moreConversation Scoring
Measure conversations across 150+ metrics with one ORY Score from 0 to 1000.
Learn moreReal-Time Assist
Deliver knowledge and guidance during conversations — answers, offers and reminders while the customer is listening.
Learn moreCompliance Monitoring
Identify policy, process and regulatory deviations in every conversation, with Red SOS alerts and full evidence.
Learn moreVoice of Customer
Surface recurring customer signals and insights from every conversation.
Learn moreDigital Conversation Records
Convert every interaction into a structured digital record — transcript, summary, intent, objections and next steps.
Learn moreFrom sampled reviews to complete coverage
Most teams review 1–2% of customer conversations by hand. OrySense capabilities apply the same checks to every eligible conversation, so quality, compliance and coaching are based on everything that was said rather than a small sample.
Each capability links its result to the exact moment in the conversation that produced it. Reviewers settle disagreements with evidence, managers coach with real examples, and compliance teams keep an auditable record of every check.
Do we need all capabilities at once?
No. Most teams start with automated QA or compliance monitoring and add more capabilities on the same conversations later.
Can scoring follow our own QA form?
Yes. Parameters, weights and auto-fail rules are configured to your process and calibrated with your QA team.
How are critical misses handled?
Critical SOP breaches raise a Red SOS alert so the right owner can review the conversation quickly.
See OrySense on your own conversations.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.