Guidance while the customer is listening.
Real-Time Assist brings the right product facts, policies and reminders into the conversation as it happens — so every rep answers accurately and never forgets the offer that closes the sale.
Yes — the warranty is national. Service is booked through any authorised centre with the invoice number.
- Mention free pick-up in metro cities
- Offer to SMS the service-centre list
The answer appears as the question is asked
Product facts, comparisons and policies are surfaced in context, short enough to use mid-sentence.
- Answers from your own documents
- Source shown with every answer
- Works on calls and on the floor
Yes — the warranty is national. Service is booked through any authorised centre with the invoice number.
- Mention free pick-up in metro cities
- Offer to SMS the service-centre list
Never forget the offer that closes
Attach items, offers and required statements the rep hasn’t mentioned yet are prompted before the customer leaves.
- Attach and upsell reminders
- Required statement nudges
- Based on the conversation so far
Better every week
Every customer question is logged, so missing answers show up and your knowledge base improves.
- Unanswered questions grouped
- Most-used answers ranked
- Gaps assigned to owners
Built for the frontline.
Real-Time Assist is powered by Ory Assist, the AI Knowledge Manager.
What’s included.
Live prompts
Context-aware answers and nudges.
Ask anything
Plain-language questions to your knowledge base.
Source documents
Every answer cites where it came from.
Always current
Update once, every rep knows.
Gap detection
Questions you can’t answer yet, ranked.
Onboarding
New joiners answer confidently from day one.
Where do the answers come from?
From the product sheets, policies, FAQs and offers you provide. Each answer shows its source.
Does it work in stores?
Yes. Store teams see prompts and ask questions in the OrySense app.
How do we keep it current?
Update a document and the answers change for everyone; expired offers can be retired.
Keep exploring
See OrySense on your own conversations.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.