Measure conversations, teams and business outcomes.
OrySense breaks conversation performance into views for every role — an Overview Hub for executives, Dimensions for QA, Agentwise benchmarks for managers and Call-wise review for the details. Filter by date, store, team or agent and drill into any number.
A dashboard for every role.
The executive cockpit
Aggregate ORY Scores, SOP adherence trends, total Red SOS alerts and the mood distribution of your customers — at a glance.
- ORY Score and adherence trends
- Red SOS volume
- Mood distribution ring
The quality view
The ORY Score broken down into its dimensions — conversation quality, product knowledge, empathy and pitch efficiency — so QA teams see exactly where performance comes from.
- Dimension scores and trends
- Strengths and gaps by team
- Calibrated to your playbook
The manager’s view
Side-by-side benchmarks of agents against their peers and stores — who needs coaching, and who’s handling the highest volume of eligible conversations well.
- Agent and store benchmarks
- Eligible-call volume alongside quality
- Coaching priorities ranked
The detail view
Audio synced with a diarized transcript, with the exact seconds an objection was raised or a resolution offered — and local sentiment markers.
- Synced audio and transcript
- Objections and resolutions marked
- Share a moment with one link
From numbers to next actions.
Every chart in OrySense leads back to real conversations, so insight always comes with evidence.
Conversations
Quality, mood, intent and outcomes across every interaction.
Teams
Benchmarks, coaching priorities and progress over time.
Outcomes
Behaviours linked to conversion, resolution and adherence.
Built into every dashboard.
Filters that follow your org
Date, region, store, team and agent — at every level of your hierarchy.
Mood distribution
Positive, neutral and negative mood across conversations.
Red SOS tracking
Alerts raised, routed and resolved — with trends over time.
ORY Score trends
Daily, weekly and monthly movement for any slice of the business.
Conversation records
Structured summaries behind every number.
Every channel
Store, field and phone conversations in one view.
Who sees which dashboard?
Role-based access decides. Executives typically use the Overview Hub, QA teams use Dimensions, managers use Agentwise and everyone can drill into Call-wise review within their scope.
Can we filter by our own hierarchy?
Yes. OrySense models enterprises, regions, stores, teams and agents, and every dashboard filters along that hierarchy.
Can we export the data?
Yes. Records and reports can be exported for your own analysis. Talk to us about connecting OrySense to your BI tools.
Keep exploring
See OrySense on your own conversations.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.