The right answer, while the customer is still talking.
Ory Assist brings your product knowledge, policies and current offers into the conversation — so every rep answers like your most experienced one, from their first week.
Yes — the warranty is national. Service is booked through any authorised centre with the invoice number.
- Mention free pick-up in metro cities
- Offer to SMS the service-centre list
What frontline teams get with Ory Assist
When the answer isn’t there, the customer leaves.
Catalogues, specs and comparisons change faster than anyone can memorise them.
Ory Assist surfaces the right product facts the moment a customer asks.
Confident, accurate answers on every model.
Your best rep’s knowledge, in every conversation.
Answers that appear as the question is asked
- Product facts, comparisons and policies surfaced in context
- Offer and attach reminders based on the conversation so far
- Short enough to read while you’re talking
Yes — the warranty is national. Service is booked through any authorised centre with the invoice number.
- Mention free pick-up in metro cities
- Offer to SMS the service-centre list
How teams use Ory Assist.
Never stuck on a question again
- Answers while the customer is talking
- Comparisons for side-by-side questions
- Reminders for offers you haven’t mentioned
Yes — the warranty is national. Service is booked through any authorised centre with the invoice number.
- Mention free pick-up in metro cities
- Offer to SMS the service-centre list
Where does Ory Assist get its knowledge from?
From the content you give it — product sheets, policies, FAQs, offer documents and talk-tracks. Answers come from your material, and each one shows its source.
Does it work on the store floor as well as on calls?
Yes. Reps can see prompts and ask questions in the OrySense app, and phone teams get the same knowledge during calls.
How do we keep answers up to date?
Update or replace a document and the answers change for everyone. Expired offers and old policies can be retired so they’re never suggested again.
Can we see what customers ask most?
Yes. Every question is logged and grouped by topic, and unanswered questions are highlighted so you can fill the gaps.
Keep exploring
Put your best answers in every conversation.
Share your product and policy documents. We’ll show Ory Assist answering your customers’ real questions.