Turn every conversation into actionable intelligence.
Transcription is only the first step. OrySense reads every conversation against your industry playbook and pulls out what matters — the customer’s intent, their objections, how their mood shifted and how the conversation ended.
How it works.
Upload or connect
Record on the OrySense app or an Ory wearable, connect your dialer or PBX, or upload existing recordings. Audio is queued automatically.
Transcribe & understand
Speech is transcribed and separated by speaker, then read against your playbook for intent, objections, sentiment and resolution.
Score & flag
Every eligible conversation gets an ORY Score from 0 to 1000. SOP breaches raise a Red SOS; irrelevant calls are filtered out.
Review & coach
Managers filter by date, store, team or agent, drill into any conversation and turn findings into evidence-based coaching.
Accurate transcripts from real-world audio
OrySense’s speech models were chosen for crowded stores, background music, regional accents and domain-heavy vocabulary — then paired with speaker diarization so every line is attributed to the right person.
- Tuned for noisy, overlapping conversations
- Regional accents and mixed languages
- Speaker separation on every conversation
The four signals in every conversation
Customer intent, specific objections, sentiment shifts through the conversation and the final resolution are extracted and stored as structured data.
- Intent — e.g. “finance a premium smartphone”
- Objections — e.g. “competitor offers a lower rate”
- Sentiment shifts and final resolution
65" smart TV under ₹70k, OTT-first household
QLED panel · Dolby Vision · EMI · 2-year warranty
Exchange offer, installation window
Visit booked for Saturday; quote shared on WhatsApp
Agent to call back Friday with exchange value
From single conversations to patterns
Signals roll up across stores, teams and weeks, so you can see recurring objections, emerging topics and changes in customer mood as they happen.
- Recurring topics grouped automatically
- Trends by location and product
- Drill into the conversations behind each trend
What OrySense hears for you.
Four signals, captured from every conversation and stored as data you can search, score and act on.
Intent
What the customer came for and how ready they are to buy.
Objections
Price, competitor, financing and timing concerns — categorised.
Sentiment shifts
Where the customer’s mood rose or fell during the conversation.
Resolution
How the conversation ended and what was agreed next.
Industry themes, not one-size-fits-all.
Retail consumer durables
Accessory attachment, financing, exchange offers and negotiation.
Learn moreMobile stores
Fast counter pitches with protection plans and accessories.
Healthcare consults
Patient empathy and advisory adherence in every consult.
BFSI advisory
Regulatory compliance and risk disclosure as core criteria.
Learn moreAutomotive
Showroom walkthroughs, test drives and financing conversations.
Education
Counselling and admissions conversations with clear next steps.
Learn moreHow is this different from call recording?
Recording stores audio. Conversation intelligence turns it into structured signals — intent, objections, sentiment and resolution — and scores the conversation against your playbook.
Does it handle Indian languages and accents?
OrySense’s models were benchmarked specifically for Indian retail environments, regional accents and domain terminology. Tell us your languages and we’ll confirm coverage.
Can we customise what gets extracted?
Yes. Your industry theme and playbook define what OrySense looks for, from product points to required disclosures.
Keep exploring
See OrySense on your own conversations.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.