AppIn-app recording
One tap in the OrySense app starts capture on the floor, at the desk or on a visit.
100%of calls scored on your QA form — no sampling
Red SOSalerts routed to supervisors as calls are processed
Weeklyevidence-based coaching for every agent
QA, coaching and compliance in one platform.
QA
Your QA form on every call
Parameters, weights and auto-fail rules applied consistently to every eligible call — with the evidence for each score.
- Forms per queue, process or client
- Ineligible calls filtered out
- Calibration with evidence, not memory
2%Manual sampling — 2 calls reviewed
100%OrySense — every call scored, 7 flagged
Coaching
Coaching at scale
Agentwise scorecards and benchmarks show each team lead who needs help and on what — with the calls ready to review.
- Agent benchmarks within each queue
- Top and bottom calls for one-on-ones
- Progress tracked against goals
1SR
Sana R.Team B · 212 calls
862
2VT
Vikram T.Team A · 198 calls
834
3MJ
Meera J.Team B · 176 calls
791
4KP
Kunal P.Team C · 230 calls
718
Performance
Service quality you can steer
Mood, resolution and quality trends across centres, queues and shifts — with root causes grouped from what customers actually said.
- Mood distribution and sentiment shifts
- Resolution and repeat-contact reasons
- Centre and queue benchmarks
Avg ORY Score768+5.4%
Resolved first time72%+7%
Red SOS9-31%
Support every agent. Empower every team lead.
For agents
Fair scorecards
Scores based on all your calls, not the two someone heard.
Answers in the moment
Policies and fixes surfaced during the call.
Less after-call work
Call summaries written automatically.
Visible progress
See your scores improve week by week.
For team leads, QA and centre heads
Automated QA
Every call scored before you open the dashboard.
Red SOS routing
The calls that need you, as they happen.
Team benchmarks
Queues, shifts and teams compared fairly.
Root causes
Why customers call back, grouped automatically.
Capture conversations wherever they happen.
No behaviour change for your teams — OrySense meets conversations where they already take place.
App
WearableOry wearable
Hands-free capture for teams who need both hands for the customer.
CallsPhone calls
Recordings flow in from your dialer or PBX through the client-side server.
UploadExisting recordings
Upload recordings you already have and get them scored the same way.
Privacy
Your customers’ privacy, our priority.
Conversations in contact centres are sensitive. OrySense is built so they stay inside your organisation and only reach the people who need them.
- Each enterprise’s data isolated with row-level security
- Role-based access that follows your hierarchy
- AI models hosted privately for OrySense processing
- Every request authenticated with signed tokens
- Client data kept separate in multi-client centres
How do recordings get into OrySense?
Through a client-side server connected to your dialer or PBX, or by bulk upload. Processing starts as soon as audio arrives.
Can we keep our existing QA form?
Yes. We configure your parameters, weights and auto-fail rules, and calibrate with your QA team during setup.
Can different clients or queues have different forms?
Yes. Each queue, process or client can have its own form and its own dashboards.
Keep exploring
Bring OrySense to contact centres.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.