Every call audited. Every agent coached.
Run your contact centre on complete data. OrySense scores every call for quality, empathy and SOP adherence, raises Red SOS alerts in real time and gives team leads the evidence to coach every agent.
Why contact-centre leaders choose OrySense
From 1–2% manual sampling to every call — with the same QA standards.
Quality assurance without sampling
Your QA form is applied to every call automatically, so your QA team spends time on calibration and coaching instead of listening.
- Every call scored on your QA form
- Ineligible calls filtered out
- Evidence attached to every score
Red SOS for the calls that need you
Escalation threats, policy breaches and abusive calls are flagged and routed to the right supervisor as soon as they’re processed.
- Severity levels you define
- Routing by queue and team
- Every alert opens at the right moment
Coaching at contact-centre scale
Team leads see every agent’s scorecard and the calls behind it, so coaching becomes a weekly routine rather than a quarterly review.
- Agentwise benchmarks
- Coaching queues for team leads
- Improvement tracked by agent and team
It takes every team to win the conversation.
OrySense gives each team its own view of the same conversations — so sales, service, quality and leadership work from one source of truth.
Your conversations stay yours.
Conversation data is sensitive. OrySense isolates every enterprise’s data, controls access by role and processes audio on privately hosted AI models.
- Strict tenant isolation for every enterprise
- Role-based access that mirrors your hierarchy
- Privately hosted AI models — no third-party model training
- Authenticated, token-based access to every API
Tenant isolation
Row-level security keeps each enterprise’s records separate.
Role-based access
Enterprise, region, store and agent views follow your org.
Secure access
Every request authenticated with signed tokens.
Private AI
Models hosted privately for OrySense processing.
Insights to stay ahead.
AI Manager Guide
How to move from sampled QA to AI Managers that review every conversation.
Read the guideROI Calculator
Estimate the hours and coverage OrySense could give back to your team.
Calculate ROIOrySense Blog
Ideas on conversation intelligence, coaching and quality from our team.
Read the blogDoes OrySense integrate with our dialer?
Recordings are collected from your dialer or PBX through OrySense’s client-side server, or uploaded in bulk.
Can we use different QA forms for different queues or clients?
Yes. Each queue, process or client can have its own QA form and weights.
Do supervisors get alerts in real time?
Red SOS alerts are raised as soon as a call is processed and routed to the supervisor responsible for that queue or team.
Bring OrySense to your contact center leaders team.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.