Keep customers. Grow accounts.
Retention and expansion are decided in conversations. OrySense captures the risk signals and growth opportunities in every customer call, and helps your success managers act on them before renewal time.
Why customer success teams choose OrySense
Every customer conversation becomes a signal for retention and growth.
At risk — onboarding delays raised twice
Interested in adding the North region
Mentioned evaluating alternatives
Exec sponsor call within 10 days
Catch churn risk early
Frustration, unresolved issues and competitor mentions are flagged from every customer conversation, so at-risk accounts get attention long before renewal.
- Risk signals per account
- Mood trend across all conversations
- Alerts for accounts that need attention
Hear the growth opportunities
Customers mention new teams, new locations and new needs in passing. OrySense captures them so nothing gets lost.
- Expansion signals captured automatically
- Follow-ups assigned from the conversation
- Opportunities tracked to close
65" smart TV under ₹70k, OTT-first household
QLED panel · Dolby Vision · EMI · 2-year warranty
Exchange offer, installation window
Visit booked for Saturday; quote shared on WhatsApp
Agent to call back Friday with exchange value
Every CSM at their best
Coach success managers with real calls, share what great account reviews sound like and make sure every customer gets the same quality.
- Call scorecards for CSMs
- Best-practice examples
- Consistent account reviews
It takes every team to win the conversation.
OrySense gives each team its own view of the same conversations — so sales, service, quality and leadership work from one source of truth.
Your conversations stay yours.
Conversation data is sensitive. OrySense isolates every enterprise’s data, controls access by role and processes audio on privately hosted AI models.
- Strict tenant isolation for every enterprise
- Role-based access that mirrors your hierarchy
- Privately hosted AI models — no third-party model training
- Authenticated, token-based access to every API
Tenant isolation
Row-level security keeps each enterprise’s records separate.
Role-based access
Enterprise, region, store and agent views follow your org.
Secure access
Every request authenticated with signed tokens.
Private AI
Models hosted privately for OrySense processing.
Insights to stay ahead.
AI Manager Guide
How to move from sampled QA to AI Managers that review every conversation.
Read the guideROI Calculator
Estimate the hours and coverage OrySense could give back to your team.
Calculate ROIOrySense Blog
Ideas on conversation intelligence, coaching and quality from our team.
Read the blogCan OrySense flag at-risk accounts automatically?
Yes. Risk signals such as frustration, unresolved issues and competitor mentions are captured from conversations and rolled up by account.
Does it work for phone and video calls?
Recorded calls from your telephony can be ingested, and you can upload recordings from other sources.
Can we coach CSMs the same way as sales reps?
Yes. You can define a scorecard for account conversations and use it for coaching and benchmarking.
Bring OrySense to your customer success team.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.