Experience measured in every conversation.
CX teams have surveys, tickets and reviews. OrySense adds the source itself — every customer conversation — so you can see mood, service quality and resolution across all of them.
Why CX teams choose OrySense
The customer’s voice, from every interaction — with the evidence to change things.
Hear the customers who never fill a survey
Mood and sentiment are measured in every conversation, so you understand the silent majority as well as the vocal few.
- Mood distribution by channel and location
- Sentiment shifts within conversations
- Early warning on negative trends
Find the root cause, not the category
Recurring topics are grouped from what customers actually say, so you can see why they’re unhappy and where the process breaks.
- Recurring complaints and requests
- Trending topics flagged early
- Conversations behind every topic
Prove every CX initiative
Track mood, service quality and resolution before and after a change — across every customer, not a survey sample.
- Before-and-after comparisons
- Impact by location and team
- Evidence for your next investment
It takes every team to win the conversation.
OrySense gives each team its own view of the same conversations — so sales, service, quality and leadership work from one source of truth.
Your conversations stay yours.
Conversation data is sensitive. OrySense isolates every enterprise’s data, controls access by role and processes audio on privately hosted AI models.
- Strict tenant isolation for every enterprise
- Role-based access that mirrors your hierarchy
- Privately hosted AI models — no third-party model training
- Authenticated, token-based access to every API
Tenant isolation
Row-level security keeps each enterprise’s records separate.
Role-based access
Enterprise, region, store and agent views follow your org.
Secure access
Every request authenticated with signed tokens.
Private AI
Models hosted privately for OrySense processing.
Insights to stay ahead.
AI Manager Guide
How to move from sampled QA to AI Managers that review every conversation.
Read the guideROI Calculator
Estimate the hours and coverage OrySense could give back to your team.
Calculate ROIOrySense Blog
Ideas on conversation intelligence, coaching and quality from our team.
Read the blogDoes this replace our surveys?
It complements them. Surveys give you a score from some customers; conversations give you reasons from all of them.
Can we track store experiences too?
Yes. Store conversations captured via the OrySense app or Ory wearable are measured on the same criteria as calls.
How are topics identified?
OrySense groups what customers say into recurring topics automatically, and you can drill into the conversations behind each one.
Bring OrySense to your customer experience team.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.