Quality at 100%. Operations to standard.
Quality teams shouldn’t have to choose which calls to hear. OrySense applies your QA standards to every interaction, highlights what needs a human and keeps operations running the way your SOPs say they should.
Why quality teams choose OrySense
Your QA standards on every conversation — with time back for the work only people can do.
From sampling to every interaction
Automated QA scores every eligible conversation on your form, consistently, so quality is measured everywhere — not where a reviewer happened to look.
- QA forms per process, queue or client
- Consistent scoring across reviewers
- Ineligible interactions filtered out
Calibrate faster, argue less
Every score comes with evidence from the conversation, so calibration sessions focus on definitions instead of memory.
- Evidence attached to every parameter
- Reviewer overrides tracked
- Parameter definitions refined over time
Operations that follow the SOP
See where processes drift, which steps are skipped and which teams need support — and fix it before customers notice.
- SOP adherence by step and team
- Trends and repeat issues
- Root causes grouped from conversations
It takes every team to win the conversation.
OrySense gives each team its own view of the same conversations — so sales, service, quality and leadership work from one source of truth.
Your conversations stay yours.
Conversation data is sensitive. OrySense isolates every enterprise’s data, controls access by role and processes audio on privately hosted AI models.
- Strict tenant isolation for every enterprise
- Role-based access that mirrors your hierarchy
- Privately hosted AI models — no third-party model training
- Authenticated, token-based access to every API
Tenant isolation
Row-level security keeps each enterprise’s records separate.
Role-based access
Enterprise, region, store and agent views follow your org.
Secure access
Every request authenticated with signed tokens.
Private AI
Models hosted privately for OrySense processing.
Insights to stay ahead.
AI Manager Guide
How to move from sampled QA to AI Managers that review every conversation.
Read the guideROI Calculator
Estimate the hours and coverage OrySense could give back to your team.
Calculate ROIOrySense Blog
Ideas on conversation intelligence, coaching and quality from our team.
Read the blogWill automated QA match our reviewers?
We calibrate your QA form with your team during setup, and every score includes the evidence so disagreements can be resolved and definitions refined.
What happens to our QA analysts?
They move from listening to analysing — calibration, edge cases, coaching and process improvement.
Can we audit in-store interactions?
Yes. Store conversations captured with the OrySense app or Ory wearable go through the same QA process.
Bring OrySense to your quality & operations team.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.