Learning that starts from real conversations.
L&D teams design programmes from surveys and assumptions. OrySense shows you the actual skill gaps in every frontline conversation — and whether your training changed them.
Why L&D teams choose OrySense
Training needs analysis from every conversation — and impact measured the same way.
Know exactly what to train
Every conversation is scored on the skills that matter in your industry. Gaps are grouped by role, region and tenure so you can design programmes for the people who need them.
- Skill gaps by cohort and region
- Gaps linked to real conversations
- Priorities ranked by business impact
Real examples, not role-plays
Use anonymised clips from your best conversations to show what great looks like — in your products, with your customers.
- Best-practice clips by skill
- Common mistakes with better alternatives
- Content refreshed as the floor changes
Behaviour change, measured
Completion rates don’t prove learning. OrySense tracks the skill in live conversations before and after each programme.
- Skill trends after every programme
- Comparison with untrained groups
- Reports ready for leadership
It takes every team to win the conversation.
OrySense gives each team its own view of the same conversations — so sales, service, quality and leadership work from one source of truth.
Your conversations stay yours.
Conversation data is sensitive. OrySense isolates every enterprise’s data, controls access by role and processes audio on privately hosted AI models.
- Strict tenant isolation for every enterprise
- Role-based access that mirrors your hierarchy
- Privately hosted AI models — no third-party model training
- Authenticated, token-based access to every API
Tenant isolation
Row-level security keeps each enterprise’s records separate.
Role-based access
Enterprise, region, store and agent views follow your org.
Secure access
Every request authenticated with signed tokens.
Private AI
Models hosted privately for OrySense processing.
Insights to stay ahead.
AI Manager Guide
How to move from sampled QA to AI Managers that review every conversation.
Read the guideROI Calculator
Estimate the hours and coverage OrySense could give back to your team.
Calculate ROIOrySense Blog
Ideas on conversation intelligence, coaching and quality from our team.
Read the blogCan OrySense replace our LMS?
No — it complements it. OrySense tells you what to train and whether it worked; your LMS delivers the learning.
Are clips used in training anonymised?
You control what is shared. Access is role-based and clips can be shared within your organisation only.
Which skills can be measured?
Conversation quality, product knowledge, empathy and pitch efficiency out of the box, plus the specific behaviours in your playbook.
Bring OrySense to your learning and development team.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.