Knowledge that reaches the customer
Knowledge bases fail at the moment of truth.
Agents can’t search a wiki while a customer is waiting.
Answers are surfaced in the conversation as the question is asked.
Customers get accurate answers without waiting.
Knowledge management that lives in the conversation.
Answers that appear as the question is asked
- Product facts and comparisons surfaced in context
- Policies and offers with their source
- Short enough to use mid-sentence
Yes — the warranty is national. Service is booked through any authorised centre with the invoice number.
- Mention free pick-up in metro cities
- Offer to SMS the service-centre list
Who benefits from live knowledge.
Confident answers on every question
- Answers during the conversation
- Comparisons for side-by-side questions
- Offer reminders before the customer leaves
Yes — the warranty is national. Service is booked through any authorised centre with the invoice number.
- Mention free pick-up in metro cities
- Offer to SMS the service-centre list
What content can we use?
Product sheets, policy documents, FAQs, offer documents and talk-tracks. Answers come from your material and show their source.
Does it work on the store floor?
Yes. Store teams use the OrySense app; phone teams see answers during calls.
How do we know what’s missing?
Every customer question is logged. Questions without a good answer are grouped and ranked so you can fill the biggest gaps first.
Keep exploring
See OrySense on your own conversations.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.