Identify every deviation — policy, process and regulatory.
OrySense checks each conversation against your SOPs and regulatory scripts, detects risky language in context and raises a Red SOS for anything that needs a person — with the evidence ready.
How it works.
Upload or connect
Record on the OrySense app or an Ory wearable, connect your dialer or PBX, or upload existing recordings. Audio is queued automatically.
Transcribe & understand
Speech is transcribed and separated by speaker, then read against your playbook for intent, objections, sentiment and resolution.
Score & flag
Every eligible conversation gets an ORY Score from 0 to 1000. SOP breaches raise a Red SOS; irrelevant calls are filtered out.
Review & coach
Managers filter by date, store, team or agent, drill into any conversation and turn findings into evidence-based coaching.
Every required step, in order
SOPs are checked step by step — not just for keywords, but whether each statement was actually made in the right order.
- Rules per product and region
- Step order and timing checked
- Versioned as scripts change
Risky language caught in context
Guarantees, pressure tactics and promises outside policy are detected in context and flagged at the exact moment.
- Context-aware detection
- Tuned to your industry
- Mis-selling flagged instantly
Audit-ready records
Every check is stored with its evidence and searchable by agent, product, branch and date.
- Searchable audit trail
- Reviewer actions recorded
- Evidence exported on request
12 required steps
11 steps
Cooling-off period not stated
Coaching assigned
Three kinds of deviation.
OrySense monitors all three on every conversation.
Policy
Company policies on pricing, refunds and promises.
Process
SOP steps skipped, reordered or rushed.
Regulatory
Disclosures, consent and mis-selling language.
What’s included.
SOP checks
Step-by-step adherence on every call.
Red SOS
Critical breaches escalated instantly.
Risky language
Context-aware mis-selling detection.
Audit trail
Evidence stored for every check.
Role-based access
Only the right people see flagged calls.
Trends
Adherence by branch, product and team.
Is it keyword spotting?
No. Statements are checked in context and in order, and risky language is understood in the context of the conversation.
Can rules differ by product?
Yes — by product, process, language and region, with versions.
Does it replace compliance reviewers?
It replaces sampling. Reviewers focus on the conversations OrySense routes to them.
Keep exploring
See OrySense on your own conversations.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.