Frontline performance, measured fairly
Everyconversation scored — not the few a manager hears
0–1000ORY Score, comparable across agents, teams and stores
4dimensions: quality, product knowledge, empathy, pitch efficiency
Why frontline performance stays flat.
Problem
Agents are judged on the two calls a manager happened to listen to.
Solution
Performance is measured across all of their conversations.
Impact
Reviews agents trust — because they’re based on everything.
Everything managers need to lift performance.
A scorecard for every agent
- ORY Score with the four dimensions broken out
- Trend over days, weeks and months
- Eligible conversations only, so scores stay fair
812ORY Score
Conversation Quality86
Product Knowledge78
Empathy91
Pitch Efficiency74
Performance for every level.
Clear feedback, every day
- Your own scorecard after every conversation
- Moments to repeat and moments to fix
- Your progress over time
OpeningStrong
Need discoveryPartial
Objection handlingStrong
Closing askMissed
Is it fair to compare agents with different call types?
Calls that aren’t eligible for scoring are filtered out, and benchmarks compare agents in the same role, store type or queue.
Can agents see their own scores?
Yes — and they usually want to. Agents see their scorecard and the moments behind it; managers see their team.
Does it work for store staff without headsets?
Yes. Store conversations can be captured with the OrySense app or a hands-free Ory wearable.
Keep exploring
See OrySense on your own conversations.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.