What bot teams get with OrySense
100%of bot conversations audited, alongside human calls
1 scorefor bot and human conversations, on the same criteria
Real datafrom your best agents to fine-tune the bot
Bots fail quietly — until customers hang up.
Problem
Bot dashboards show containment, not the conversations where customers gave up.
Solution
Every bot conversation is reviewed for misunderstanding, loops and drop-offs.
Impact
You see exactly where the bot loses people.
Turn conversations into a better bot.
Every bot conversation, reviewed
- Misunderstood intents and repeated prompts detected
- Drop-offs and silent hang-ups flagged
- Bot conversations scored like human ones
AG
Voice bot · 00:21
Sorry, I didn’t get that. Could you repeat your order number?
CU
Customer · 00:27
I already said it twice. Can I talk to a person?
Who uses bot intelligence.
Fix the bot where it actually fails
- Failure points ranked by volume
- Real conversations for every issue
- Training data from top human agents
Delivery delays
+18%
Price vs online
+9%
EMI questions
-4%
Installation slot
-11%
Competitor mention
+3%
Can OrySense analyse conversations from our existing bot?
Yes. Bot conversations are ingested like any other recording and reviewed on the same criteria as human calls.
How does the bot get “fine-tuned”?
OrySense selects your best human conversations for each intent and prepares them as training material for your bot platform. We’ll walk through the export format with your team.
Do we need to change our bot vendor?
No. OrySense sits alongside your bot and telephony — it analyses the conversations, it doesn’t replace the bot.
Keep exploring
See OrySense on your own conversations.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.