Customer experience you can measure
100%of customer conversations measured — not survey samples
Moodtracked through every conversation, not just at the end
Resolutionrecorded on every call, with reasons when it fails
Experience problems hide between surveys.
Problem
Most unhappy customers never fill a survey. They just don’t come back.
Solution
Sentiment is measured in every conversation, so silent frustration is visible.
Impact
Experience issues found before they show up as churn.
Build experience on what customers actually say.
How customers felt — in every conversation
- Mood distribution across stores, teams and channels
- Sentiment shifts marked on each call timeline
- Empathy scored inside the ORY Score
Positive54%Neutral31%Negative15%
Who uses customer experience insights.
Experience metrics from every conversation
- Mood, quality and resolution trends
- Top drivers of negative experiences
- Impact of every CX initiative
Positive61%Neutral28%Negative11%
Does this replace our CSAT or NPS surveys?
It complements them. Surveys tell you the score; conversations tell you the reasons — and they cover the customers who never answer surveys.
Can we measure in-store experience, not just calls?
Yes. Store conversations captured with the OrySense app or Ory wearable are measured on the same service criteria as calls.
Can we track the effect of a CX initiative?
Yes. Mood, service quality and resolution are trended over time, so you can compare before and after any change.
Keep exploring
See OrySense on your own conversations.
Tell us how your teams talk to customers. We’ll show you OrySense configured for your industry, your playbook and your recording setup.